If you're not happy for any reason, you may request a return any of your purchased items within 30 days of your order delivery date.
Furthermore, we’re more than happy to exchange it for a different case which is more to your liking. Simply email us to arrange an exchange firstname.lastname@example.org
Refunds for returned items will be issued to the original payment method you used when placing your order once the item is received, or we are provided tracking information for the return shipment.
If there is an issue with your item and you have discovered we are at fault, pleasetake picturesof the defected or wrong case sent to you and attach them to the order email with an explanation.
Kustom Cases are one of a kind and are specifically manufacturedfor you; therefore, we cannot exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.
All shipping expenses for returning the item remain the responsibility of the customer. A pre-paid return label may be provided to you upon request with a $4.95 fee which will be deducted from the refund amount to your original payment method.
Original shipping charges are non-refundable.
Returns and Exchanges may be sent back to our facility located:
KULT 420 East German Street, 3rd Floor, Industrial Wing Herkimer, NY, 13350, United States
Are your cases really unbreakable?
We ran them over with a truck, at least we couldn't break em!
What are KULT cases made of?
All KULT cases are made with an impact-resistant polycarbonate outer shell and feature an inner thermoplastic polyurethane (TPU) liner for extra protection against accidental drops. Designs are printed using the newest Ultraviolet technology which guarantees high-quality never-fading print.
Which cases can I customize?
You can customize any of our pre-made designs, or upload your own!
Does the design cover phone case sides?
How to take proper care of my KULT case?
We strongly recommend taking off your phone case once in a while (at least one time per month) to clean both the phone and case. We recommend having both the phone case and mobile device to be completely dry when in use.